Terms & Conditions

Terms of Business

 

Guarantee

All Classic Garden Elements are warranted to the original purchaser to be fully weather related rustproof for a period of 10 years from the date of purchase. However, should solely that rust occur during this period our liability is strictly limited to either exchange the item (free of charge) or refund the invoice amount upon its return to us.

 

Shipping

We ship most of our elements with United Parcel Service (UPS). We will try our best that the goods arrive at your preferred time of delivery. UPS will come back 3 times in case you should not be home and they will leave a phone number to contact them to arrange a new more suitable delivery date. We deliver larger items / orders with our own truck and our own drivers. In this case we will call you in time about any details.

 

Damage

If you notice any damage please inform us immediately. We will replace any damaged pack as soon as possible.

 

Payment

We deliver on a C.O.D (cash on delivery) basis only. UPS or our drivers will collect the invoice amount in cash or cheques. Cheques should be used for amounts higher than GBP 300,–. They should be made payable to Classic Garden Elements only. For bespoke items made to order we kindly ask for advance payment via bank transfer only. The same applies for other colours than black (special colours). We sincerely regret that for the time being we do not feature online payments (such as Paypal) or CC payments.

 

Prices

All our prices are inclusive of VAT and delivery costs to mainland UK, except where marked otherwise. Prices are valid for the year indicated on the price list resp. our website.

 

Cancellations

You may always cancel your order before shipping has taken place. Cancellations for bespoke items made to order cannot be accepted once the order has been received and paid.

 

Right of Return

In case you should not be happy for whatever reason with the elements received: You may return them within a period of 14 days after delivery on your own costs and if possible using the original packing to Peter Beales Roses at London Road, Attleborough, Norfolk, NR17 1AY. We will in this case immediately refund any monies received by you. This does not apply to bespoke items made to order / special colours. Please click here for details of our Returns Policy.

 

UK Representative

Classic Garden Elements is a Germany based company. We are represented in the UK since 2002 with Peter Beales Roses of Attleborough, Norfolk. The staff at Peter Beales Roses is happy to take your orders and provide you with our print catalogue and any information you may need. Shipping will then be undertaken by Classic Garden Elements and also payment will be directly to Classic Garden Elements.

 

Contacts

Classic Garden Elements Vertriebs GmbH
Im Lorsbachtal 29
D-65719 Hofheim am Taunus, Germany
Phone: +49 (0) 6192 9004-75
Fax: +49 (0) 6192 9027-93
E-Mail: info@classic-garden-elements.com
Hotline for British customers: +49 171 172 1120 (February to October only.)

represented in the UK by

Peter Beales Roses
London Rd, Attleborough,
Norfolk, NR17 1AY.
Phone: 01953 4547-07
E-Mail: info@peterbealesroses.com
Web: www.classicroses.co.uk
Please ask for Simon White.

 

Bestseller

Service

  • © 2017 Classic Garden Elements

    info@classic-garden-elements.com

    Phone (UK office by Peter Beales Roses) +44 (0) 1953 4547-07

    Phone (German Office) +49 (0) 6192 9004-75