Cancelling an item
Under the European Union’s Consumer Rights Directive, items returned within the fourteen day cooling off period by customers located in the European Union have the right to cancel the contract for the purchase at any point from the time of ordering until 28 days after delivery. Exceptions are any items made specifically for you (e.g. sepcial colours or other bespoke items). If you send your cancellation in writing, please give the reason for the return as ‘Contract Cancellation’. Please package the relevant item securely and send it to us so that we are in receipt within twenty eight (28) days of the date that the item was delivered to you. We will reimburse the standard delivery costs of returning the item.
To return an item
Should you be returning an order because you are not satisfied, please enclose all details of the purchase giving the reason for your return and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, using the original packaging; attach the invoice and return to the address below. For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us. This returns policy does not affect your statutory rights.
Peter Beales Roses
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.